Collection Manager
About us
We're a financial services company leveraging cutting-edge technology to provide fintech and financial solutions to the underserved Southeast Asia market. Our team is a diverse and carefully selected group of finance and tech professionals worldwide.With the successful launch of our first product. Our top-tier international talent continues to innovate and drive forward in our fast-paced and quality-driven environment.Our journey is marked by continuous learning, growth, and a passion for our work. We remain committed to breaking new ground, adapting, and thriving amidst the challenges and opportunities that lie ahead.
Responsible for:
Leading the Collections team, to ensure that the Company can meet its customer's repayment target
Operationalize collection strategy framework, by fully adhering to SOPs and making sure of the quality of collection activities
Collaborate with Credit Risk team in setting the overall monthly Collection recovery target and cascade it down to individual collection agent
Manage partnership with Collection Agencies which provide the support for the Company, ensuring that their performance and quality is meeting the Company's standard and expectation
Develop team members, enable them to reach their optimal performance and continuously improve the ones that are still performing below expectation
Develop and improve collection operational strategies, including but not limited to reward and punishment scheme, quality control mechanism, communication script, skip tracing, and other efforts that can maximize the output
Provide regular feedbacks to broader stakeholders on insights coming from collection operational activities
To be a successful collections manager, the candidate should have the following qualities:
Target driven, comfortable in working under pressure, and have strong multitasking skill
Exhibit strong leadership and interpersonal skill, especially in how to motivate and drive the team's performance
Strong attention to details, able to translate signals derived from Collection Operational metrics into actionable items
Good understanding on financial services related regulations, especially related to Collection activities
*This position is based in Jakarta, Indonesia and will work in a full WFO setting.
About working with us
This position is based in Jakarta office
We prefer to collaborate in person and don't offer remote work
As an international team, English language proficiency is required
Our application process
Hiring is something we do with care. Because of that, having a transparent and thorough recruitment process is key. If you liked what you've read and are up for the challenge, here is what to expect after submitting your resume:
The hiring team reviews your application
You get invited to an initial call with the hiring team
Onsite Interviews with relevant team members
Offer
Why you'll love it here
We're all owners; Everyone at Honest gets ESOP (Employee Stock Option Plan)
Provident Fund
Training Course and Book Subsidies
You'll be working with the smartest people in the industry
A modern office right in the heart of Jakarta
Top-of-the-line medical healthcare plan
Monthly Wellness Allowance
One of the best-funded startups in Southeast East Asia with Silicon Valley investors
We don't believe in titles or hierarchy but value contribution & celebrate achievements as a team
Honest Hiring
At Honest, we're working hard to build the future of finance for Asia. To do so, we prioritize attracting the best talent worldwide to join us – regardless of their background and heritage.
At Honest, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, or other class protected by applicable law. We are proud to be an equal-opportunity workplace.
If you want to change how people access finance in Asia, join us and help us build a global company where we're all proud to belong.